If you are not
billing your online order to
your school, then your order must be prepaid before we will
ship it to you.
You may use the
online shopping cart system and pay by Visa, Mastercard,
American Express or PayPal.
If you are
with us and are not billing your order to your school, then
your order must be prepaid before taking your product from
At the store we gladly accept Cash, Debit, Visa or
All prices are
published in Canadian Funds except where indicated.
All orders are
subject to 5% GST.
published or implied are subject to change without prior
notice. We will try to honour prices whenever we can but we
are at the mercy of the publishers.
We at SMARTS value
your business very much. That being said, we are committed to
providing excellent service to you. Perhaps the biggest
challenge for our company is managing backorders.
We like backorders
about as much as our customers like backorders – simply
speaking, we don’t. We especially don’t like the fact that our
customers have to wait for their product. Unfortunately, at
certain times of the year, especially during the months of
August, September & October, backorders may occur.
When we do the bulk
of our stock ordering in the Spring, it is sometimes hard to
anticipate exactly what our customers will be ordering come the
Fall. We order in a great deal of stock to allow for enough
inventory-on-hand, however we find that five or six items every
year seem to be a “hot item” and we will run out.
periodically, our publishers may make revisions and conduct a
“reprint” of their publications – this may cause some delays as
The terms under
which we order from our suppliers are quite strict – there is
usually a minimum order that we need to meet before an order can
be placed. For that reason, SMARTS usually needs to get a number
of items together before placing the order with the publisher or
We strive to place
an order with each of our publishers as often as we can. Each
order may take 10 to 14 days to ship from the publisher and then
from there, we make every attempt to get the backordered product
to you within a week after that. This may result in your
backordered item taking up to a month to arrive to you.
At the time of
placing your initial order, if we find that an item is
out-of-stock and needing to be backordered,
we will first check with you to see if
you’d like this backorder to occur. If you don’t want
any backorders, we will promptly refund you for the item that is
out of stock plus GST. If you would still like the
out-of-stock item, we will place the backorder for you. You
will see the backordered item appear on your original invoice.
Shipping may have to be slightly adjusted to allow for the
second mailing (of the backorder).
One suggestion that
may help reduce the possibility of backorders – if possible, we
encourage all families and teachers to plan early for the
following year by doing most of their ordering in the Spring.
This means enrolling or registering early with your DL program
and getting your childrens’ Student Learning Plans developed
with their teachers.
If you have any
questions or concerns regarding our Backorder Policies, please
give us a call Toll Free at 1 (877) 817-6278.
Returns & Refunds
be made within 14 days of receipt for a full refund except
postage. After 14 days all returns are subject to a 25%
No returns will
be accepted after 30 days.
No returns or
refunds will be accepted for items purchased and taken from
our booth at a tradeshow or convention. There is plenty of
opportunity to view the items before your purchase and
unfortunately, we cannot allow returns or refunds.
must be accompanied by a copy of the invoice showing both
the date and invoice number. Postage must be prepaid on all
We do not
accept collect shipments.
Returns must be
in new and unused condition. If they are returned damaged,
written in, or with eraser marks we cannot accept them.
accept software or video returns for any reason but factory
defect and only then in exchange for an identical product.
returns are packed and wrapped carefully to prevent damage.
Most orders will be
shipped within 48 hours of receipt of order. Expect delays
during the months of July - September because of the volume of
materials processed on a daily basis. Items that are temporarily
out of stock will be back ordered and shipped as they become
available (usually within 30 days or less).
At the time of the
initial order, if we see that an item is out-of-stock and to be
backordered, we will first check with you to see if you still
want the item(s). If you’d like us to order in the out-of-stock
item, it will be charged on the initial order ~ additional
shipping may have to be charged. If you wish to cancel the
item(s) not in stock, then we will promptly refund the cost of
that item plus GST to your initial order. (Please check
further details in our Backorders section).
rates are as follows:
Orders up to
$50 = $ 8 postage + GST
Orders $51 to
$100 = $10 postage + GST
Orders $101 to
$150 = $15 postage + GST
Orders $151 to
$200 = $19 postage + GST
Orders $201 to
$250 = $21 postage + GST
Orders $251 to
$300 = $24 postage + GST
Orders $301 to
$350 = $26 postage + GST
Orders $351 to
$400 = $28 postage + GST
Orders $401 to
$450 = $32 postage + GST
Orders $451 to
$500 = $36 postage + GST
Orders $501 &
Up = 8% plus GST
handling charges for BC & AB are based on the amount of the
total order – minimum charge for shipping is $8.00.
All prices are
in Canadian funds. Please inquire via email or phone for any
all shipping is subject to 5% GST.
All of our pricing
and transactions are conducted in Canadian Dollars. Online
Credit Card purchases are processed through INTERNET SECURE. All
in-store orders are processed through TD Debit, TD Merchant
Visa or First Data Loan Mastercard.
User privacy and
security are very important to us here at SMARTS. We are
committed to protecting your privacy online. We will never
share your personal information with anyone without your
When using our
Shopping Cart or the “Contact” section of this site, you may
choose to share
personal information with us including your name, address, email
and financial information for processing your order. We use
this information only to communicate with you, respond to your
request, and forward you additional information about our
company and services.
SMARTS will NEVER
share or release information about you or your company to any
third parties without your express written consent.
We will also never share or sell your
email address to anyone!
We collect anonymous
information about every visit to our site by tracking Internet
Protocol (IP) addresses on an aggregate basis. We do not link IP
addresses to any personal information associated to an
individual visitor. We use this information only to track the
number of distinct user sessions to our website.
Links to Other Sites
Though our site
contains links to many other websites, we are not responsible
for the content, website links, or privacy policies of any of
A few of our
products are services are provided by third-parties with which
we are affiliated. Although we sell their products and services
directly from our site, we are not responsible for their privacy
policies or any information contained on their websites.
Customer satisfaction is very important to us.
If you have any questions, concerns or suggestions, please
contact Tom or Karen:
Toll Free at: 1